Terms & Conditions

At The Hair Agent , we are dedicated to providing our clients with premium RAW virgin hair bundles that deliver confidence, elegance, and luxury in every purchase. By shopping with us, customers agree to the following terms and conditions, which are designed to ensure both satisfaction and protection for our clients and the integrity of our products.

Our hair is RAW virgin human hair, unprocessed, chemical-free, and ethically sourced to provide the finest quality. Because hair is a natural product, slight variations in texture, length, or color may occur. Product images are provided for reference and may not reflect the exact characteristics of each bundle. These natural differences are part of the authenticity and premium quality of our hair.

Orders are placed exclusively through our website. By making a purchase, customers confirm that all information provided, including shipping address, payment method, and contact information, is accurate. The Hair Agent LLCreserves the right to cancel or refuse any order if a product is unavailable, if there is a pricing error, or if there is suspicion of fraudulent activity. Prices are listed in United States dollars and include applicable taxes unless otherwise indicated. Payment is required at the time of purchase, and accepted methods include credit cards, PayPal, Afterpay, and any other options listed at checkout. While prices may change without notice, confirmed orders are honored at the price displayed at the time of purchase.

Orders are processed within three to five business days, though processing times may vary depending on availability. Shipping may be affected by carrier delays or destination. Customers are responsible for providing correct shipping information. The Hair Agent LLC is not liable for packages lost or misdelivered due to incorrect information, and replacement orders may require the customer to repurchase items. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Because our products are RAW virgin hair, returns and exchanges are generally not accepted. Exceptions are only made if a product is defective, damaged during shipping, or not as described. Customers must contact The Hair Agent LLCwithin forty-eight hours of delivery to report any issues and provide photographic evidence. Items must be unused and in their original packaging to qualify for review. All claims are handled at our discretion, and any approved exchanges or refunds are processed accordingly.

Maintaining the quality and longevity of hair requires proper care. Customers are encouraged to follow the instructions provided with each purchase. The Hair Agent LLC is not responsible for damage resulting from misuse, chemical processing, excessive heat styling, or failure to follow care instructions.

All intellectual property on our website, including logos, images, descriptions, and design elements, is owned by The Hair Agent LLC and may not be copied, reproduced, or distributed without explicit permission. While we strive to ensure the satisfaction of every customer, The Hair Agent LLC is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Customers acknowledge that results may vary depending on natural hair characteristics, installation techniques, and personal maintenance.

Customer privacy is extremely important. Information collected during checkout is kept confidential and is used solely to process orders and provide service. Personal information is never sold or shared for marketing purposes without consent.

These terms and conditions are governed by the laws of the state of Virginia, and any disputes arising from these terms will be resolved in the courts of Virginia. The Hair Agent LLC reserves the right to update these terms at any time without prior notice. Continued use of the website or purchase of products constitutes acceptance of the updated terms.

For questions or clarifications regarding these terms and conditions, customers may reach out to support@thehairagentcollection.com. At The Hair Agent LLC, we are committed to providing a seamless, luxurious, and confident shopping experience, ensuring that every purchase of RAW virgin hair reflects our promise of quality, trust, and elegance.